Pilot Thomas Logistics
  • 04-Apr-2017 to 03-Jun-2017 (EST)
  • Office Staff
  • Fort Worth, TX, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, Short and Long Term Disability, Voluntary AD&D, Voluntary Life, Spousal Life, Dependent Life, Matching 401(k), Health/Dependent FSA and Tuition Reimbursement

Position Summary

The Logistics Support Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. This position thrives in a quick sales cycle environment. Position plays a fundamental role in achieving our new customer and sales growth objectives.

Duties & Responsibilities

  • Provide excellent customer service.
  • Answer customer calls and route to appropriate department. Comfortable initiating outgoing calls to customers, channel partners, generating interest, qualifying prospects, and closing sales.
  • Successfully multi-task and prioritize between multiple email boxes and up to 100 phone calls per day. Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
  • Create complete customer orders within the standard timeline of order creation and route delivery tickets to correct Logistic Coordinator for dispatching
  • Understand customer requirements to make sure we have all information needed to successfully obtain; invoice the customer; and determine solutions for customers.
  • Utilize a strong knowledge of petroleum products to assist customer in consultative manner when placing orders, determining product capabilities, and gaining share of wallet within customer accounts.
  • Partner with logistics coordinators for specific delivery area to identify opportunities for retained fuel sales opportunities
  • Develop and utilize customer relationships to proactively increase sales opportunities through pipeline development; maintaining customer database within territory; and account research.
  • Utilize various features of SAP to identify previous orders for customers
  • Work closely with Customer Service Operations Directors to determine the necessary strategic customer service and sales approach
  • Collaboration with PTL outside sales team to support customer requests
  • Interfacing with members of the Executive Leadership team when necessary
  • Partner with appropriate internal business partners, outside sales, accounting, field operations to ensure proper set up of correct ship to with directions for customer accounts
  • Special projects as requested
  • Performs other duties as assigned

Typical Minimum Education & Experience

  • High school diploma or GED; undergraduate degree in Business Administration or a combination of education and/or experience in lieu of degree preferred
  • 2-4 years' experience customer service
  • 1-2 years' experience sales
  • Specific petroleum products knowledge preferred
  • Strong listening and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to apply general rules to specific problems to produce answers that make sense
  • Excellent verbal and writing communications skills

Environmental Requirements

  • Must maintain physical condition appropriate to the performance of the assigned duties and responsibilities which may include, but are not limited to the following
    • This position requires working in an office setting, with long periods of time sitting
    • Must be able to stand, bend, push and pull at least up to 10 lbs
Pilot Thomas Logistics
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