Pilot Logistics Services
Posted Date:22-Jan-2014 (EST)Closing Date:10-May-2014 (EST)
Department:Office StaffLocation:Tioga, ND, USA
Pay Rate:16.....Overtime....60 hours per weekPay Type:Hourly
Benefits:Full Benefit PackageEmployment Type:Full Time

Duties: CSR Responsibilities

(1)Answer Phones

  • Responds to all phone calls in positive and friendly manner
  • Route phone calls to appropriate departments
  • Create orders for any incoming orders from customers
  • Understands Customer Requirements to make sure we have all information needed to successful send the invoice to customer.

(2) Creates all Sales Orders for delivery and routes delivery tickets to correct Logistic Manager for dispatching.
(3) Keep Dispatch Spreadsheet updated with all deliveries.
(4)Reconciles the prior's day paperwork

  • Updates and verifies that sales order has correct information (correct customer, correct ship to, current truck info (ship via), correct product, correct warehouse, correct pricing, correct qty being billed, updates comments to reflect driver and HTs)
  • Tracks that all deliveries on dispatch spreadsheet have been received.
  • Follow up with drivers on a daily basis who haven't turned in their paperwork
  • Communicates with Dispatch Managers any unbillable paperwork so that driver can be brought in to correct paperwork. Dispatch Mangers will decide corrective action to be taken.
  • Turns in completed paperwork to Admin Dept

Qualifications: Skills/Qualifications:

  • Proficient in Microsoft Excel, Outlook and Word
  • Data Entry Skills
  • Accuracy
  • Attention to Detail
  • Thoroughness
  • General Math Skills
  • Reporting Skills
  • Verbal Communication
  • Organization


Education/Experience

  • High School Diploma
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